Rules for Conduct in the Restaurant

Physical

• Present a well-groomed, neat appearance;
• Always stand erect in the restaurant. Do not slouch or lean;
• Do not fold your hands in the front. It gives a closed appearance;
• Do not touch the food with bare hands in front of the guest;
• Always have your waiters' friends handy.

 

Etiquette

• Greet all guests with the time of the day and with the name if possible;
• Help to seat the ladies;
• Provide extra cushions or special chairs for children;
• Do no overhear conversations;
• Be attentive to guest calls and listen to what the guest has to say;
• Use the magic words – Please, Thank You and Sorry;
• Avoid gossiping / arguing with colleagues in the restaurant;
• Talk softly but clearly;
• Light guests' cigarettes. Clear ashtrays after a maximum of two butts;
• Know your job well – menu knowledge;
• Be enthusiastic about your job;
• Avoid soliciting for tips & remove tips after the guest has left;
• Empathizes with the guest's complaint.

Do Not

• Delay in responding;
• Give ambiguous responses;
• Argue with the guest;
• Ignore the guest;
• Leave the counter unmanned or the telephone unanswered;
• Treat the guests' complaints lightly;
• Overcharge;
• Send him from person to person;
• Interrupt a guest without excusing yourself.